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We currently have an opening for a Computer Systems Analyst to join our Lafayette office.

• Prototype and develop enterprise Windows, Web applications and services in a dynamic & distributed team
• Set up and maintain consistent development, quality assurance and staging environments for multiple parallel code lines
• Provide build and deploy support for these environments; work with the development team to update build and release infrastructure to handle change with minimal disruption
• Deliver fully unit-tested code to quality assurance engineers

• Master’s degree in Computer Science, Computer Engineering.

We currently have an opening for a Technical Support Engineer to join our Lafayette office.

The Technical Support Engineer is responsible for providing world-class support to existing and prospective TechExcel customers. The Technical Support Engineer responds to customer inquiries via phone, email and web, diagnoses and analyzes problems, and provides solutions to customers.

• Provide telephone-based and electronic (email/web-based) technical support for TechExcel Products.
• Create and contribute to the development and maintenance of TechExcel documentation.
• Write SQL scripts to resolve database related problems.
• Provide Pre/Post Sales support to TechExcel Sales Team and Customers.
• Represent TechExcel to customers in a positive and professional manner.

• B.S. degree in Information Technology, Computer Science, or a related field.
• Excellent oral communication and presentation skills.
• Excellent customer service skills (with at least 1 year support experience).
• Strong knowledge of relational database management theory and practice.
• Experience in Windows operating systems and managing web sites on Microsoft server platforms.
• Programming and SQL experience a plus.
• Quick learner and team player.
• Technical writing skills a plus.

We have an opening for a Professional Services Engineer to join our Chapel Hill office.

As a Professional Services Engineer, prospective and existing customers will look to you to be a technical expert on best practices for their implementation, upgrades, special projects and daily use of TechExcel's software. You will serve as their guide throughout the process, helping the world's top companies to efficiently deploy and use TechExcel's solutions.

Duties include, but are not limited to:

• Perform onsite consulting services, conduct training classes, and listen to pre- and post-sales customers to understand their needs, identify new requirements for products, and participate in the resolution of escalated customer issues.
• Train and support TechExcel's sales team to ensure up to date knowledge of product offerings.
• Provide telephone-based and electronic (email/web-based) technical support for all TechExcel products. Write SQL scripts to resolve database related problems.
• Contribute to the development and maintenance of TechExcel's internal knowledge sharing Knowledge Base.
• Develop competitive analysis, identify industry trends.

• B.S. degree in Information System, Computer Science or a related field.
• At least 1 year of hands-on delivery of customer implementations and / or sales engineering plus 1 year of technical support experience.
• Excellent oral communication skills and presentation skills.
• Excellent customer service and problem solving skills.
• Excellent project management skills.
• Strong understanding of RDBMS (Oracle and MS SQL Server) and SQL.
• Knowledge of networking technologies and tools.
• Quick learner and team player.
• Willingness to travel nationally 20-50% of the time.