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TechExcel provides software for (ALM), Defect Tracking, (ITSM), and (CRM)>> Call: (800) 439-7782

TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resources.

Tieren Zhou, Ph.D., Founder, CEO and Chief Software Architect

Dr. Zhou is an expert in the growing field of Knowledge-centric business applications for distributed development teams and uniting service and support with development. His vision is to integrate development, IT service management, and customers support with a common knowledge platform. He is the founder of SpecDD, an Agile development methodology for balanced Agile development with documentation and product design control. As the Chief Software Architect, he leads the TechExcel team in its creation of ALM solutions, IT Service software, and customer support software that are fully integrated with development and service and support. His doctoral work focused on laboratory automation, conceptual modeling, robotics, and artificial intelligence. Zhou received his Master's degree in Computer Science and his Ph.D. in Artificial Intelligence from Kansas State University.

James Zhou, V.P. of Research and Development

James Zhou is one of the rare individuals who can truly unite business processes and product management techniques. He has led teams to successfully implement company configuration management process for product requirements and specifications, source code development, quality assurance, and product release engineering. Zhou has 15 years experiences in product specification and design, application development, and product release management. Prior to joining TechExcel, Zhou was lead software engineer for the Service Information Systems Division of Caterpillar, Inc. and as senior software engineer at Synon, now Computer Associates. Zhou received his master's degree in computing and information science from Kansas State University.

Richard Zhu, Director of EMEA Operations

Richard Zhu has 15 years experience in system engineering, software design and engineering, business development and management. Prior to obtaining his master's degree in system engineering from Kansas State University, Zhu was the youngest department head at one of the largest leisure companies in China. After a successful run at Computer Associates where he lead international development teams in Japan, France and Germany, Zhu joined TechExcel at its earliest stage to assist in product design and development, as well as cultivate early-stage customers. As director of customer support and services, Zhu is responsible for managing the global technical support and professional services teams, providing guidance to service / support engineers, coordinating with other internal departments and building relationships with customers. Zhu holds a bachelors degree in electrical engineering and a masters degree in industrial and systems engineering from Kansas State University.

Management Team