Customers

We can accurately track our productivity with ServiceWise. It gives us the numbers that we are looking for.

-John Selters VP Technical Services
Challenge Solution Result

In-house system was difficult to enhance & expensive to maintain

TechExcel provided the following solutions:

ServiceWise: customer support team solution

DevTrack: engineering team solution

Download Plus: manage and track website downloads

Systems fully integrate and are easy administrate. Architecture allows TriTech to scale-up to meet needs as company grows.

Needed to simplify existing development process

ServiceWise/DevTrack integration improves communication between support team, QA, and developers

Better communication among teams allows TriTech to be more responsive to customer needs

Wanted better reporting across the board

Each product includes scores of reports & a built-in report editor for customization

Managers are able to identify bottlenecks & focus efforts on those areas