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Press Releases

LaSCA Realizes Immediate Benefits with TechExcel ServiceWise

Healthcare Services Firm Implements TechExcel’s Help Desk Software to Better Manage Customer Relationships throughout the Entire Customer Lifecycle

LAFAYETTE, CALIFORNIA and PRESTON, UNITED KINGDOM, September 14, 2010 - TechExcel, Inc., a leading provider of IT Service Management and help desk issue tracking software, today announced that Lancashire and South Cumbria Agency (LaSCA), has implemented TechExcel ServiceWise to manage ten Primary Care Trusts (PCT) registers and administrative services. ServiceWise is a customizable help desk and IT Service Management (ITSM) solution that enables automation and streamlining of IT services and help desk activities with configurable workflows, process management, email notifications, and a searchable knowledgebase. LaSCA chose ServiceWise to progress internal operations, enable reporting functionality and to improve their customers’ experience through a fully integrated and knowledge-centric support portal. Learn More

• October 11, 2011
  Global Companies Gather in San Francisco to Share Insights on Achieving Business Agility
• August 2, 2011
  TechExcel Releases DevSuite 8.5
• July 25, 2011
  TechExcel Gives Live Demonstrations of ServiceWise U at Campus Technology 2011
• July 18, 2011
  TechExcel Wins SD Times 100 Award Three Years in a Row
• June 13, 2011
  TechExcel Announces ServiceWise and CustomerWise 8.7
• February 21, 2011
  Customers Drive Innovation for Improved IT Service Management
• January 31, 2011
  TechExcel Launches DevSuite 8.3 with DevSuite Web
• December 07, 2010
  TechExcel Announces the Release of ServiceWise 8.6
• November 03, 2010
  TechExcel to Present at Application Development Magazine’s Agile Testing Tips and Best Practices Webinar Supercast
• November 01, 2010
  TechExcel to Host Live Demonstrations of Agile Studio at Agile Development Practices East 2010
• November 01, 2010
  TechExcel to Showcase DevSuite at Gartner 23rd Annual Application Architecture, Development & Integration Summit
• October 27, 2010
  TechExcel Sponsors UBM TechWeb’s HDI Live Webinar: Critical Success Factors for Problem Management
• September 21, 2010
  TechExcel Unveils 10 Simple Rules for Buying a Help desk System
• September 15, 2010
  TechExcel to Feature DevTest Studio at StarWest 2010
• September 14, 2010
  LaSCA Realizes Immediate Benefits with TechExcel ServiceWise
• August 23, 2010
  IT Service and Support Teams Urged to Celebrate Customer Service
• July 19, 2010
  TechExcel Showcases ServiceWise U at Campus Technology 2010
• July 13, 2010
  TechExcel Announces Live Webinar - Free Yourself: Investigative Discussion of What Determines ITSM Total Cost of Ownership
• March 16, 2010
  TechExcel Announces ServiceWise and CustomerWise 8.5