News/Events

TechExcel Announces the Release of ServiceWise 8.6

Addition of Service Catalog Enhances Product Purchase Cycle and Increases Technician Efficiency

LAFAYETTE, CALIF. – December 7, 2010 – TechExcel Inc., a leading provider of IT Service Management (ITSM) solutions, announced the availability of ServiceWise 8.6. This latest release includes new features and enhancements designed to improve usability and boost performance for all customer support business methods. ServiceWise 8.6 also increases support technician efficiency through automating the purchase process. The most notable enhancement to TechExcel’s ITSM solution is the addition of a Service Catalog, with feature-rich functionality including:

  • Shopping cart functionality for product purchases, ticket submission, and additional services.
  • An employee web portal dashboard that includes a service catalog widget with direct access to popular items. (The employee web portal also includes a new Service Catalog tab.)
  • Assignment of delivery estimates and order rules at the system and product levels.
  • Asset enhancements including base package add-ons at the system, category, and template level

Additional upgrades include usability enhancements and email notification updates, as well as, FormWise enhancements for ticket submission, display options, and incident search.

“We are always looking to provide customers with the highest quality user experience and process improvement tools and with the new additions to ServiceWise 8.6 we have done so. Not only does Service Catalog allow users to make purchases with ease, but it also allows the user to add web hyperlinks to product information and product logos,” stated Tieren Zhou, TechExcel CEO and Chief Software Architect. “The enhancements and additions are confirmation of TechExcel’s commitment to providing the market’s most comprehensive and beneficial ITSM solution.”

What’s New in ServiceWise 8.6:

TechExcel ServiceWise has a reliable IT service and support approach with remarkable process management and workflow capabilities. Using ServiceWise, organizations can enhance all IT support processes including: user request tracking, management of incidents, handling problems and changes, controlling the asset lifecycle, and managing valuable company knowledge. Some of the major feature enhancements in ServiceWise 8.6 include:

  • New Service Catalog with shopping cart functionality
  • Ticket submissions with FormWise
  • Incident Search using FormWise Content
  • Ability to send notifications immediately instead of polling the database for updates
  • “Incident List with Subproject Report” improved to enable each level of subprojects as report fields
  • Auto-Event Creation for Approvals (SW only)
  • Instant Short Message (ISM) Support
  • Custom ticket fields, ticket prioritization, and multi-select filters

Additional information about TechExcel ServiceWise is available at www.techexcel.com/products/itsm/index.html.

About TechExcel

TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing. For more information, visit www.techexcel.com or call 925-871-3900 in the United States or +44(0) 207 470 5650 in the United Kingdom.

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Scot Howard

Milani Marketing & Public Relations
Tel: 408-910-9195
Email: scot@milanimarketing.com