News/Events

Customers Drive Innovation for Improved IT Service Management

ServiceWise 8.6 Features and Usability Enhancements Showcased in Live, Interactive Webinar

LAFAYETTE, CALIF. – February 21, 2011 – TechExcel, a leading provider of IT Service Management (ITSM) solutions, will present a webinar showcasing new feature enhancements to ServiceWise 8.6 developed for customers wanting to increase the bottom-line effectiveness of their IT services and help desk activities. ServiceWise is a configurable IT and customer support solution designed to meet the unique needs of customers’ business processes. This live 60 minute presentation will demonstrate how you and your organization can also design a better service desk guaranteed to improve customer satisfaction and increase overall team efficiency.

Major process improvements in ServiceWise that will be discussed include:

  • Service Catalog
    • Overview
    • Setup & Configuration
  • Multi-tiered Email Approval Process
    • FormWise
    • Event Actions
    • Email Notifications
    • Advanced Event Workflow
    • Identity Lookup
  • Setup & Configuration
    • Optional Forward / Close Page
    • Incident Template Access Control
    • Additional Custom Fields
    • Enhanced Ticket Prioritization

The interactive presentation will be held on Wednesday, February 23, at 11:00 am PST (2:00 pm EST), and is scheduled to last 45 minutes with a question and answer session immediately following. To register for this event, please visit https://www2.gotomeeting.com/register/859345538.

About TechExcel

TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing. For more information, visit www.techexcel.com or call 925-871-3900 in the United States or +44(0) 207 470 5650 in the United Kingdom.

Press Contact:

Scot Howard

Milani Marketing & Public Relations
Tel: 408-910-9195
Email: scot@milanimarketing.com