ALM
IT Service & Customer Support
Overview
Customer Support and Professional Services
A well managed customer help desk, field services team, and professional services program improves customer satisfaction. CustomerWise Support enables services teams to manage customer requests and work closely with sales and development teams to transform customer feedback into product/service improvements.
Sales Force Management
An effective salesperson needs information to manage opportunities and existing accounts effectively. CustomerWise Sales gives salespeople access to the marketing collateral, product development news, customer support issues, customer survey results, website download behavior, customer assets and maintenance plans, and competitor information needed to manage the relationship and work the opportunities.
Marketing Automation
Does your marketing team have the information needed to create effective marketing campaigns? CustomerWise Marketing provides web analytics, download management, email campaign tracking, lead source tracking, and bulk list imports so you can track leads and lead conversion rates for marketing campaigns. Learn how to improve marketing activities to increase sales.
Integrated CRM
Integrate CustomerWise with existing applications using the LinkPlus web services API. Or, see how CustomerWise seamlessly integrates with TechExcel DevSuite to improve collaboration with product development teams.
