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TechExcel provides software for (ALM), Defect Tracking, (ITSM), and (CRM)>> Call: (800) 439-7782

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Field Work Made Easy

TechExcel ServiceWise Wireless Web provides users access to real-time incident or request information through a secure portal optimized for mobile devices. All ServiceWise users including service engineers, field service technicians, managers, salespeople, and end-users may access and manage incidents from anywhere, at any time, using a handheld mobile device.

wireless web

Real-Time Access Anywhere

Using the Wireless Web module, users have real-time access to project information. Allow your technical analysts, service technicians, and even end-users to open, close, update, and forward any incident from anywhere at anytime. Data views and updates occur immediately because of the live internet connection - no syncing required.

Benefits

  • Managers = search by priority or customer, re-assign incidents remotely, update incident status, generate approvals, etc.
  • Service Technicians = view existing To-Do list, respond and update incidents, Web Conversation with users, etc.
  • End-Users/Customers = Submit new incidents via mobile device, reply to web conversations with service team, etc.

Features and Functionality

  • Real-time project information through a secure portal optimized for mobile devices.
  • Search for customer data, contact information, incidents, opportunities and more.
  • Complete approval requests and update incident and task status remotely.
  • Create, edit, and update existing customer data including incident and opportunity information.

Hassle-Free Administration

All TechExcel ServiceWise settings, including workflow, user defined fields, user privileges, automation rules, and more are defined in a single intuitive administrative application. The settings defined by the administrator are enforced across all user interfaces including the standard web client, windows client, web portal, and mobile portal.

Client Requirements

  • Windows 2000 / XP / Vista / 7
  • 512MB memory
  • 250MB free disk space
  • Microsoft .NET framework 2.0

Server Requirements

  • Windows 2000/2003/2008
  • 1GB memory
  • 500MB free disk space
  • Microsoft IIS 5.0 and above
  • .NET Framework 2.0 and above

Supported Web Browsers

  • Internet Explorer 7.0 and above
  • Netscape 6.0 and above
  • FireFox 3.0 and above

Supported Databases

  • Microsoft SQL Server 2000 and above
  • Oracle 9i and above

Supported Virtual Servers

  • VMware Server
  • VMware ESX