Wireless Web

Field Work Made Easy

TechExcel ServiceWise Wireless Web provides users access to real-time incident or request information through a secure portal optimized for mobile devices. All ServiceWise users including service engineers, field service technicians, managers, salespeople, and end-users may access and manage incidents from anywhere, at any time, using a handheld mobile device.


wireless web

Real-Time Access Anywhere

Using the Wireless Web module, users have real-time access to project information. Allow your technical analysts, service technicians, and even end-users to open, close, update, and forward any incident from anywhere at anytime. Data views and updates occur immediately because of the live internet connection - no syncing required.

Benefits

  • Managers = search by priority or customer, re-assign incidents remotely, update incident status, generate approvals, etc.
  • Service Technicians = view existing To-Do list, respond and update incidents, Web Conversation with users, etc.
  • End-Users/Customers = Submit new incidents via mobile device, reply to web conversations with service team, etc.

Features

  • Real-time project information through a secure portal optimized for mobile devices.
  • Search for customer data, contact information, incidents, opportunities and more.
  • Complete approval requests and update incident and task status remotely.
  • Create, edit, and update existing customer data including incident and opportunity information.

Hassle-Free Administration

All TechExcel ServiceWise settings, including workflow, user defined fields, user privileges, automation rules, and more are defined in a single intuitive administrative application. The settings defined by the administrator are enforced across all user interfaces including the standard web client, windows client, web portal, and mobile portal.

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