CRM and Customer Service Software

A successful CRM strategy gives an organization the insight needed to maximize sales, services, marketing, and development efforts and to create lasting customer relationships by improving customer satisfaction. TechExcel CustomerWise is an integrated CRM software application for managing relationships throughout the entire customer lifecycle.

Top 6 Reasons for Choosing CustomerWise:

  1. Fast deployment with easy installation.
  2. Intuitive user interfaces reduces training time and gets users up to speed faster.
  3. System customization to suit individual demands: easily configured workflow rules that can be changed to control business processes based on your organization's mission.
  4. Respond quickly and efficiently to conditions that disrupt critical services by automating incident and problem management processes.
  5. Empower users with a comprehensive knowledgebase to dynamically search for solutions and advice.
  6. Act as single point of contact for user requests, user-submitted incidents and infrastructure-generated incidents.

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Using Service Level Agreements in CRM

Who use CustomerWise?

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Overview

Customer Support and Professional Services

A well managed customer help desk, field services team, and professional services program improves customer satisfaction. CustomerWise Support enables services teams to manage customer requests and work closely with sales and development teams to transform customer feedback into product/service improvements.

Burndown Reports

Burndown Reports

Sales Force Management

An effective salesperson needs information to manage opportunities and existing accounts effectively. CustomerWise Sales gives salespeople access to the marketing collateral, product development news, customer support issues, customer survey results, website download behavior, customer assets and maintenance plans, and competitor information needed to manage the relationship and work the opportunities.

Marketing Automation

Does your marketing team have the information needed to create effective marketing campaigns? CustomerWise Marketing provides web analytics, download management, email campaign tracking, lead source tracking, and bulk list imports so you can track leads and lead conversion rates for marketing campaigns. Learn how to improve marketing activities to increase sales.

Burndown Reports

Burndown Reports

Integrated CRM

Integrate CustomerWise with existing applications using the LinkPlus web services API. Or, see how CustomerWise seamlessly integrates with TechExcel DevSuite to improve collaboration with product development teams.

Related Resources

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