Features Overview

• Easily customize DevTrack forms and fields using point-and-click operations from a simple Graphical User Interface (GUI) to fit unique business requirements.
• Design sophisticated workflow rules to control important business processes including issue states and status transition.
• Define an unlimited number of roles to ensure that information is secure.
• Administrators and project managers can control individual user access to pages and fields based on their role or issue status.
• Automatically route issues to appropriate users when an issue is created or forwarded. Issues that are open too long, past due, or stagnant, can also be automatically escalated to notify appropriate engineers or issue owners.
• Send email notifications through an extensive list of triggers and recipient choices. A subscription-based notification system cuts down on unwanted emails.
• Create and assign subtasks to different team members to help track and resolve parent work items and issues. Status changes on a parent issue can automatically trigger the creation of pre-defined sub-issues.
• A secure, personalized web portal where Beta customers can submit, track and update issues. They can also create and assign sub-issues.
• Import and authenticate users from Active Directory or other LDAP sources for single sign-on.
• Integrated knowledge base and document management means that information needed is always a search away.