ServiceWise - Adaptable ITSM Software

TechExcel ServiceWise is a configurable and scalable software suite for helpdesk management and IT service management.

ServiceWise automates and streamlines IT helpdesk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. ServiceWise's powerful features and ease of maintenance make it a powerful solution for IT organizations.

ServiceWise is available in two versions: an easy-to-use helpdesk software solution and a complete ITIL and IT service process management solution. Choose the version that best meets your needs:

ServiceWise HelpDesk

Powerful and flexible helpdesk software that is easy-to-use and maintain

ServiceWise ITIL

Scalable software solution with all the HelpDesk features plus out-of-box configurations for process and problem management

* Remember - Upgrade from the HelpDesk edition to ITIL edition at any time.

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Add-On Modules

TechExcel also offers a number of add-on modules that extend functionality. Add-on modules are available for both ServiceWise HelpDesk and ServiceWise ITIL. You may upgrade from ServiceWise HelpDesk to ServiceWise ITIL at any time.

  • AssetWise

    Track IT asset usage, view inventory levels, and manage the entire asset lifecycle from a single system. AssetWise integrates seamlessly with ServiceWise to provide help desk and other IT teams access to meaningful IT asset information.


  • FormWise

    The FormWise add-on for ServiceWise allows management of online forms which may be integrated with helpdesk and IT workflow processes. Use FormWise to improve efficiency by replacing any paper-based forms.


  • ProjectPlan

    The ProjectPlan add-on for ServiceWise provides IT project and resource planning capabilities. ProjectPlan is used to manage ServiceWise projects, resources and availability, tasks and activities, milestones, dependencies, and project documentation.


  • KnowledgeWise

    Manage all help desk and IT related knowledge in a single, secure, integrated knowledgebase.

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