ITSM Solutions

• ITIL
• ServiceWise HD
• Development Integration
• Project Mgmt.

Help Desk Software Specifically Designed for Small Teams

ServiceWise HD is a help desk software bundle specifically designed for small help desk teams interested in tracking incidents and managing assets. The Help Desk or "HD" version of ServiceWise has been simplified to include all necessary tools for operating a small and efficient help desk. ServiceWise HD is intended for Help Desk teams with 10 technicians or fewer. ServiceWise HD includes a robust, fully-customizable interface and a graphical workflow editor making implementation not only flexible but easy.

The Perfect, All-Inclusive Tool

• Incident Management - Enrich IT support process to deliver consistent, reliable & superior service
• Self-Service Portal - Users can search the knowledge base, submit a request or check the status of their open requests - without adding to your incoming call volume.
• Knowledge base - Empower your technicians with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
• Robust Reporting - Create your own custom reports or view the ready made reports based on open requests, completed requests, requests overdue, requests pending, and others.
• Asset Management - Automatically discover, Track and manage IT assets across your entire organization and get accurate hardware and software inventory information.
• Software License Management - Track software usage, license violations and ensure compliance.
• Minimize software costs by knowing exactly what you have and what you need.
• Affordable Pricing Model

Reap the Benefits

• Fast deployment with easy installation and automated upgrades.
• Intuitive user interfaces reduces training time and gets users up to speed faster.
• System customization to suit individual demands: easily configured graphical workflow that can be changed to control the business processes based on your organization's mission.
• Respond quickly and efficiently to conditions that can disrupt critical services by automating incident management processes.
• Empower users with a comprehensive knowledge base to dynamically search for solutions and advice.
• Act as single point of contact for user requests, user-submitted incidents and infrastructure-generated incidents.
• Automatically detect and track IT assets, inventory, usage, and location.
• Improve customer service with asset information - Link asset information with customers and customer incidents to improve customer service.