Three pillars of customer care
Our ultimate goal is to keep our customers satisfied with our products and services. Your success is our success.
- We will return your email in one business day
- We will respond to your web conversation in one business day
- We will respond to your web incident submission in one business day
Complimentary Pre-Sales Support
The TechExcel sales and technical support team will assist you in evaluating our products. We are available to help you install and configure our software, and answer any questions you may have.
Annual Maintenance Plan [ Learn More... ]
We encourage you to purchase the Annual Maintenance Plan to receive unlimited technical support, which includes incident submission and management via TechExcel Customer Web Portal, email or phone. Also, if you purchase an Annual Maintenance Plan, you will receive all product upgrades free throughout the term of your Plan. [ Learn More... ]
Per-Incident Support
If you do not have a valid Annual Maintenance Plan, you can still purchase technical support by paying $250 for the first hour, and $200 for each additional hour.
Support Information
US
- West coast: (925) 871-3900 ext 4 on business days between 8:30am and 5:30 pm PT.
- East coast: (919) 402-1386 on business days between 8:30am and 5:30 pm ET.
EMEA
- +44 (0)20 7470 5650