| Customer | Testimonal |
Al Miller |
"As for customer support: only the best. I can't speak more highly of them. They have always been very responsive and helpful. They have graciously accepted wish list items; even getting them implemented in the next version with almost no notice at all. Ryan in Tech Support is super. He has always helped me out of any predicament that I've ended up in. They use WebEx to set up a maintenance meeting, and then actually take control of the server when I let them. That saves us all time because they can easily check settings faster than trying to tell me what buttons to push, etc." |
Chuck Royer |
"As extensive a product that Help Desk is, I have come to rely heavily on the TechExcel's Technical Support group to work through the education and fine tuning of the product to help our school district. Because of Kevin's dedication to professional and thorough customer satisfaction, our Technology Department is utilizing a tool that is ready to take on numerous requests from our staff this new school year. Kevin is the reason for our success with the Help Desk product. We wanted the management of the technical support group to know of his exceptional customer service." |
Jeff Henderson |
"I just wanted to let you know that the support staff (Ryan and David) did another great job and James was there when we were stuck on a problem to find a resolution. James, I really appreciate your willingness to help." |
Ron Dean |
"As always, you give awesome technical support." |
Elana Churchill |
"The support has been great - saved me hours of work and spared me some headaches. The most helpful and quickest support folks I've ever worked with." |
Gary Showalter |
"Everything went very smoothly, and now I have a completely functioning DevTrack, complete with my old database. Thank you very much for your help with this, and please pass my thanks on to Ryan for everything he has done to resolve this problem. Once again (as it has on so many occasions over the years), TechExcel has exceeded my expectations!" |
Paul Landry |
"Yikes! This should have been closed ages ago. |
Petar Vucetin |
"Thanks a lot. I will let you know if I have problems. Your tech support team is one of the best I have ever dealt with." |
Support Information
US
- West coast: (925) 871-3900 ext 4 on business days between 8:30am and 5:30 pm PT.
- East coast: (919) 402-1386 on business days between 8:30am and 5:30 pm ET.
EMEA
- +44 (0)20 7470 5650