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About SDI Service Desk Manager Fast Track

SDI-Training-Partner

Service Training

Develop the essential skills for inspirational and effective Service Desk leadership.

Who should attend?
The course is designed for both new and experienced Service Desk managers, team leaders and supervisors. Between 3 and 5 years experience of the Service Desk environment is ideal.

What is it about?
Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, Service Desk management.

What will I get out of it?

  • A thorough grounding in the skills required to lead, motivate and manage a Service Desk team.
  • The complete Service Desk management tool kit
  • An internationally recognised SDM qualification

Course content

Please click here to learn about it.

Courses

DevSuite training courses

  • DevTrack 3-Day Training Course
  • 3 day training At Customer Site
  • Half day instructor lead online training Learn More

Service training courses

  • ITIL Primer
  • Service Level Agreements & Service Catalogue
  • Service and Phone Skills
  • SDI Service Desk Foundation
  • SDI Service Desk Analyst Fast Track
  • SDI Service Desk Manager Fast Track Learn More

Resources